The Future of Messaging and What it Means for Toll-Free →

The ability to text-enable Toll-Free Numbers has revolutionized how we interact with customers and allowed for a true omni-channel approach to communication strategy. Companies who text-enable their Toll-Free Numbers have frequently cited higher customer response rates, increased sales conversions, and improved customer satisfaction. In this panel, we’ll explore the latest trends in Toll-Free text messaging, such as Rich Communication Services (RCS) and Messaging as a platform (MaaP), as well as discuss future technologies that can help maximize customer experience.

Panelists: William Dudley (SAP), Chris Currie (Aerialink), Noah Rafalko (Midori Interactive) and Gene Lew (Salesforce).

Moderator: Eduardo Brazao (Somos).